Your privacy is our responsibility

vsbdt ("we", "our", "platform") places the highest importance on the privacy of its users ("you", "your"). This privacy policy describes what types of personal information we collect, the purposes for which we use it, with whom we share it, and how we keep that information secure.

This policy applies to the vsbdt website, mobile version, and all of our related services. By using our platform, you are agreeing to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

Our platform is intended only for persons aged 21 or older. We do not knowingly collect any personal information from minors. If we become aware that information from a minor has been collected, we will promptly delete it and close the associated account.

2.1 Registration and Identity Information

When you register with vsbdt, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Your current address in Bangladesh
• National ID (NID) number or passport number (when required for KYC verification)
• Username and encrypted password

2.2 Financial and Transaction Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, or Rocket account number
• Transaction amount, date, and time
• Transaction reference number
• Deposit and withdrawal history

We do not store full bank account details or card numbers directly on our servers. Payment processing is handled through secure third-party payment gateways.

2.3 Platform Usage Information

To improve our services, we automatically collect:

• IP address and device identification information
• Browser type, version, and operating system
• Platform login time, session duration, and a list of pages visited
• Game play history, bet amounts, and results
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

When you contact us, we collect:

• Live chat conversation records
• Email content and attachments
• Details of complaints and reviews

3.1 Service Delivery and Operations

Collected information is used primarily to provide our core services:

• Creating and managing accounts and verifying user identity
• Processing deposit and withdrawal transactions
• Applying bonuses and promotions and providing VIP benefits
• Managing game services and ensuring session management
• Maintaining the security of your account and preventing fraudulent activity

3.2 Communication and Customer Support

• Providing customer support in Bengali via 24/7 live chat
• Sending important account updates, security alerts, and transaction confirmations
• Informing you about relevant promotions and offers with your consent
• Resolving complaints and issues

3.3 Platform Development and Analytics

• Analyzing user experience to improve service quality
• Identifying technical issues and resolving them quickly
• Planning the introduction of new games and features
• Monitoring platform performance

3.4 Legal and Regulatory Compliance

• Complying with Anti-Money Laundering (AML) policies
• Completing the Know Your Customer (KYC) verification process
• Implementing responsible gambling guidelines, including self-restriction measures
• Complying with legal directives from relevant authorities

vsbdt does not sell or rent your personal information to third parties. However, we may share information in specific circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who carry out specific functions on our behalf. These include payment processors (bKash, Nagad, Rocket), IT infrastructure and cloud service providers, game software suppliers, and fraud prevention services. These partners are given access only to the information necessary to carry out their work and are contractually bound to comply with our privacy policy.

4.2 Legal and Regulatory Authorities

We may be legally required to disclose information under court orders, legal demands from government agencies, or applicable law. Information may also be disclosed as needed for the investigation of money laundering, fraud, or other criminal activity.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and ensure that the new entity also follows a policy consistent with this privacy policy.

5.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser or on your device. vsbdt uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and security. Without these, the platform cannot function properly.
• Functional cookies: Help remember your preferences, language, and personalized settings.
• Analytical cookies: Help monitor and improve the use of the platform.
• Marketing cookies: Used with your consent to show relevant advertisements and offers.

5.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. Please note that disabling essential cookies may cause certain important platform features — such as login and payments — to stop working properly.

vsbdt has implemented industry-standard security measures to protect your personal information. Our protective measures are as follows:

We retain your information only for as long as it is needed to fulfill the purpose for which it was collected, or as required to meet legal obligations:

• While the account is active: Account information is retained for the entire duration of active membership.
• After account closure: KYC information, transaction records, and communication history are retained for a defined period to meet legal and regulatory requirements.
• Marketing information: Marketing communications are stopped as soon as you withdraw your consent, though the record of consent may be kept for legal reasons.
• Analytics data: Anonymized analytics data may be retained for long-term service improvement.

When the defined retention period ends, we securely delete or anonymize the information.

As a vsbdt user, you have the following rights over your own personal information:

Our platform uses services from game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These third-party game providers operate under their own privacy policies.

For payment processing, we use the secure gateways of bKash, Nagad, and Rocket. These payment service providers have their own privacy policies and we are not responsible for their data protection practices.

Information sharing with these third-party services is limited strictly to what is necessary for service delivery. We do not share your full profile with these partners.

vsbdt reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• A special notice will be displayed on the platform
• A notification will be sent to your registered email
• The "Last Updated" date at the top of this page will change

If you continue using the platform after any policy changes, you will be considered to have agreed to the updated policy. For significant changes, we may ask for your explicit consent.

To request a previous version of the policy, please contact our support team.